Support Access Policy

This Support Access Policy is version 2026-09-11-v2 and is effective as of 11 September 2026.

Authorized platform personnel may start a controlled support-access session to investigate or assist with a contractor workspace when there is a legitimate support, security, operational, or compliance purpose.

A support session requires an authorized platform account, a selected active tenant, a recorded reason, a bounded duration, and confirmation that the session will be audited. Support personnel must use their own platform identity and must not request or use a user's password.

Support access is not ordinary tenant membership and is not unrestricted impersonation. Platform owners do not receive ordinary contractor workspace access by default; they must start a time-limited audited support session first.

Active support access is read-only. It does not authorize creation, editing, deletion, publication, approval, billing changes, or other tenant mutations. Role, tenant, assignment, customer-publication, and file-authorization boundaries remain relevant to what can be viewed.

Access is limited to the selected workspace and the duration of the active session. Expired, ended, or revoked sessions do not remain active.

Session start, end, tenant, reason, duration, and authorized actor are recorded through audit controls. The application identifies an active support session in the support experience.

Support personnel should review only information reasonably necessary for the recorded purpose. Customer and private information should be accessed only as needed for support. Credentials, secret values, and unrelated customer content must not be placed in support notes or audit metadata.

Workspace administrators may contact support@volteraforge.com about a support-access event or request further information, subject to security, privacy, and legal limitations.