Privacy Policy

This Privacy Policy is version 2026-09-11-v2 and is effective as of 11 September 2026.

VolteraForge is operated by Torkiva Inc. Torkiva Inc. is accountable for personal information handled by VolteraForge where Torkiva Inc. acts as the responsible organization.

The Privacy Accountability Contact for VolteraForge is privacy@volteraforge.com. Send privacy questions, access requests, correction requests, privacy complaints, and personal-information inquiries to that address. General corporate or public inquiries may be sent to info@torkiva.com. Product or account support questions may be sent to support@volteraforge.com.

Account and profile information such as name, email address, authentication credentials, and acceptance records.

Tenant and company information such as company name, membership, roles, commercial identity details entered by administrators, and workspace settings.

Customer, project, and work records such as contacts, projects, work orders, schedules, estimates, invoices, change orders, RFIs, submittals, service agreements, approvals, and related operational notes.

Files, drawings, documents, and derived processing artifacts such as scan status, extracted text, and Drawing Chat Beta interaction records where those features are used.

Communications and support requests, including contact-form inquiries, support correspondence, and support-access session metadata.

Billing and subscription metadata such as plan, interval, subscription status, provider customer or subscription references, and related billing events. Payment-card details for SaaS subscriptions are handled by the payment provider; VolteraForge does not display full card numbers.

Technical, security, device, and log information such as IP address, browser or device signals, authentication events, rate-limit signals, audit events, and sanitized diagnostic metadata.

Cookies and browser storage as described in the Cookie Policy, including necessary session and consent storage and optional preference storage when consented.

To authenticate users, protect accounts, and maintain session security.

To provide the subscribed contractor and customer-account services, including document, project, scheduling, estimating, invoicing, messaging, and related workflows.

To provide customer support and investigate authorized support requests.

To administer SaaS subscription billing through the payment provider used for VolteraForge subscriptions.

To support reliability, error monitoring, abuse prevention, rate limiting, and service integrity.

To process drawings or documents through OCR or Drawing Chat Beta when authorized users use those features and providers are available.

To meet legal obligations and enforce applicable policies.

We do not operate a marketing-email subscription system in the current product. Sending an inquiry or receiving transactional account or service emails does not create marketing consent.

We disclose information to service providers that process it on our behalf in these categories: subscription payment processing (Stripe); transactional email (Resend); object and file storage (S3-compatible storage, which may include Cloudflare R2 where the service uses that provider); application and database hosting; error monitoring (Sentry where the service uses that provider); rate limiting or caching (Redis where the service uses that provider); OCR (which may include Mistral AI when OCR is used); and AI assistance (OpenAI when Drawing Chat Beta or related AI features are used). Availability monitoring may observe public health endpoints.

Providers receive only what is needed for their service. Specific verified public listings and processing locations appear when published in the Trust Center or stated in an applicable agreement. Depending on the providers used for your service, processing may occur outside Canada.

We may also disclose information when directed by the customer organization, required by law, necessary to protect rights or safety, or involved in a permitted corporate transaction.

Necessary cookies support sign-in, security, and requested services independently of optional choices. Preferences, analytics, and marketing are off until selected in Cookie Settings. No optional visitor analytics or marketing trackers are currently enabled. Limited sanitized error reporting supports reliability and security and is not visitor analytics.

The Cookie Policy explains current storage, retention, and providers. Use Cookie Settings to change or withdraw optional choices for this browser and website; doing so does not clear authentication sessions.

We retain information according to operational, contractual, security, legal, backup, archival, and dispute needs. Different categories may have different lifecycle states. This Policy does not state exact retention periods for every record type.

VolteraForge uses administrative, technical, and operational safeguards appropriate to the service, including authorization boundaries, session controls, protected file access, malware scanning for supported uploads, rate limiting, and sanitized diagnostics. No method of transmission or storage can be promised free of risk.

Workspace users should first contact their company administrator about business records controlled by that company. Individuals may also contact the Privacy Accountability Contact at privacy@volteraforge.com to request access to or correction of personal information Torkiva Inc. holds through VolteraForge, or to raise a privacy complaint.

Requests may require identity and authority verification and may be limited by applicable law, security obligations, and legitimate record-retention requirements.

Children and minors: VolteraForge is a business service for contractor organizations and related authorized users. It is not directed to children, and we do not knowingly collect personal information from children for personal use of the service.

We may update this Policy by publishing a revised version with an updated version label and effective date. If a material update requires renewed acceptance or notice for existing accounts, VolteraForge will present that requirement through its acceptance or notice workflow when that workflow is used for the change.